Thumos Privacy Policy
Last updated: November 25, 2025
This Privacy Policy describes how Thumos (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.livethumos.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our
practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal
information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use information we collect about you to
communicate with you, provide or improve the Services, comply with any applicable legal
obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Contact details including your name, address, phone number, and email.
- Order information including your name, billing address, shipping address, payment
confirmation, email address, and phone number. - Account information including your username, password, security questions, and other
information used for account security purposes. - Customer support information including the information you choose to include in
communications with us.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect About Your Usage
We may automatically collect certain information about your interaction with the Services
(“Usage Data”). To do this, we use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors, marketing partners, and service providers who collect information on our behalf, such as Shopify, analytics providers, advertising networks, or payment processors. Any information we obtain from third parties will be treated in accordance with this Privacy Policy.
Use of Meta Pixel, Advanced Matching, and Conversions API
We use the Meta Pixel, Advanced Matching, and Meta Conversions API to measure the
performance of our advertising, understand customer behavior, and deliver personalized and relevant ads across Meta technologies (such as Facebook and Instagram).
What We Share With Meta
When you interact with our Site, Meta technologies may receive information including:
- Actions you take on our Site (page views, product views, add-to-cart actions, purchases).
- Your IP address, device identifiers, browser details, and referral URLs.
- Hashed personal information such as email or phone number when available (used for
Advanced Matching). - Server-side event data sent through the Conversions API, such as purchase events and
checkout activity.
Why We Share This Data
We share this data to:
- Measure and optimize the effectiveness of our advertising.
- Deliver ads that are more relevant to your interests.
- Understand how users engage with our Site and improve our Services.
- Prevent fraud and maintain security.
How to Disconnect Your Off-Facebook Activity
Customers may disconnect this Site’s data from their Facebook account at any time by adjusting their Off-Facebook Activity settings:
Facebook → Settings → Your Facebook Information → Off-Facebook Activity
You can clear activity history and/or disconnect future activity from specific businesses.
For more information on how Meta uses data, please review the following resources:
- About Meta Pixel & Data Use: https://www.facebook.com/business/help
- Off-Facebook Activity Controls: https://www.facebook.com/off_facebook_activity
- Meta Privacy Policy: https://www.facebook.com/privacy/policy
We encourage you to review these materials to understand how your information is used to deliver personalized advertising.
How We Use Your Personal Information
We use your personal information for purposes including:
- Providing and improving our products and Services.
- Processing and fulfilling orders.
- Communicating with you regarding your account or purchases.
- Personalizing your experience on our Site.
- Marketing, retargeting, and advertising (including via Meta technologies as described
above). - Security, fraud prevention, and compliance with legal obligations.
These uses are based on our legitimate business interests, contractual obligations, and/or your consent where required.
Cookies
Like many websites, we use Cookies on our Site. For information about Shopify’s Cookies, visit https://www.shopify.com/legal/cookies. You can manage cookie preferences in your browser settings, though blocking cookies may affect how the Site functions.
How We Disclose Personal Information
We may disclose your personal information to vendors, service providers, marketing partners (including Meta), or affiliates as necessary to operate our business, comply with legal obligations, or complete transactions.
We do not sell or share sensitive personal information without your consent.
Children’s Data
Our Services are not intended for children under 16, and we do not knowingly collect personal information from them.
Security and Retention of Your Information
We take reasonable steps to protect your information, but no system is completely secure. We retain your data as long as necessary to provide our Services, comply with legal obligations, and resolve disputes.
Your Rights
Depending on your location, you may have rights to access, delete, correct, or opt out of certain uses of your data. You can exercise these rights by contacting us at hello@livethumos.com.
International Users
We may transfer, store, or process your personal information outside your country, including in the United States. We use approved data-transfer mechanisms where required by law.
Contact
If you have questions about this Privacy Policy or our data practices, please contact us at: hello@livethumos.com.
For purposes of applicable data protection laws, Thumos is the data controller of your personal information.